No on-site service is available for this product. Telephone Support is recommended for emergency assistance (24x7) and follow-up or escalation of existing support cases created through our Nuance Healthcare Support Platform web page. An Authorized Contact (registration required) should submit an online support case from our Nuance Healthcare Support Platform web page. Nuance Healthcare Solutions Support Center provides technical support to PowerMic Mobile customers during the term of the PowerMic Mobile Service Agreement. Technical Support and Contact Information Troubleshootingįor more information on troubleshooting the app, see the corresponding chapter in the PowerMic Mobile User Guide. Users do not need to reapply the configuration link each time they move from one organization to another. Users who work with PowerMic Mobile in multiple organizations will set up a profile for each one and select the profile corresponding to their current organization when they log in. To set up the profile, provide your users with a configuration link so they can open it on their device users can either open the link using PowerMic Mobile or copy and paste the link to the PowerMic Mobile Settings screen.
Your organization's specific configuration is saved on the mobile device as a profile.
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If your users cannot use the same user name for PowerMic Mobile and Dragon Medical One, they will have to use manual pairing for more information, see the PowerMic Mobile User Guide. To enable automatic pairing, log in to PowerMic Mobile and Dragon Medical One (in either order) with the same user name. If you are deploying Dragon Medical One as a virtualized application, your users select PowerMic Mobile from the Microphone list when they log in. PowerMic Mobile does not require any additional components for virtualized environments. Using PowerMic Mobile with Dragon Medical Oneĭragon Medical One provides native support for PowerMic Mobile tell your users to select PowerMic Mobile from the Microphone list when they log in. If you have additional questions or need support, please contact Nuance technical support as described below. The PowerMic Mobile User Guide for Dragon Medical One provides additional information for PowerMic Mobile users.
This page contains the following resources for PowerMic Mobile administrators: Please check with your organization’s support team or your reseller for assistance with setup. PowerMic Mobile gives clinicians the freedom to roam from workstation-to-workstation, room-to-room, and location-to-location to complete clinical documentation using their smartphone as a microphone at the desktop.Įnd users: PowerMic Mobile requires a configuration URL specific to each customer organization. PowerMic Mobile turns smartphones into wireless microphones for use with Windows-based desktop clinical speech recognition solutions by Nuance.
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